Authenticity
Q: How do you verify the authenticity of your pieces?
A: Every piece in the Eternal Archive collection is carefully authenticated by our in-house specialists and trusted third-party experts. We verify details like serial numbers, hardware, stitching, and provenance to ensure every item is 100% genuine.
Payments & Security
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Zelle, and Shop Pay Installments.
Q: Can I pay in installments?
A: Yes — at checkout, you can choose Shop Pay Installments to split your total into interest-free payments.
Returns and Exchanges
Q: Do you accept returns?
A: Due to the archival and pre-owned nature of our pieces, all sales are final. However, if your item arrives not as described, please contact us within 48 hours of receipt.
Q: Can I exchange for another item?
A: Exchanges are considered for select cases depending on availability. Email us at Customerservice@shopeternalarchive.com for assistance.
Shipping
Q: Where do you ship from?
A: All orders are shipped from our Arizona studio, using insured and trackable carriers (USPS, UPS, or DHL for international orders).
Q: Do you ship internationally?
A: Yes — Eternal Archive ships worldwide. International shipping rates and customs fees are calculated at checkout.
Q: How long will my order take to arrive?
A: Domestic orders typically arrive within 3–5 business days. International shipping times vary by destination, usually within 7–14 business days. Expedited and next-day shipping are available at checkout for an extra fee.
Q: Do you offer expedited or overnight shipping?
A: Yes — expedited and overnight shipping are available at checkout for an extra fee.
Q: What if my package is lost or damaged?
A: All shipments are insured. If your order arrives damaged or goes missing in transit, contact us immediately and we’ll work with the carrier to resolve it.
CURATION & SOURCING
Q: Where do your items come from?
A: Our curation spans global private collectors, luxury estate archives, and trusted resale networks. Each item is chosen based on rarity and condition.
Q: Can you find a specific item for me?
A: Email Customerservice@shopeternalarchive.com for assistance with custom sourcing.